Last updated: 12 June 2026

This Privacy Policy explains how Alexia Harrison International collects, uses, stores and protects your personal information when you use this website or engage with our services. We take your privacy seriously and are committed to handling your personal data lawfully, fairly and transparently.

1. Who we are

This website is operated by Alexia Harrison, trading as Alexia Harrison International.

  • Business name: Alexia Harrison International
  • Registered address: 9 Woodlands Park, Scarcroft, Leeds, LS14 3JU
  • Email: hello@alexiaharrison.co.uk
  • Website: alexiaharrison.co.uk
  • ICO registration number: ZA566843

For the purposes of UK GDPR and the Data Protection Act 2018, Alexia Harrison is the Data Controller for personal data collected through this website.

2. What personal data we collect

Information you provide directly

  • Your name and email address when you complete a contact form or booking enquiry
  • Your phone number if you choose to provide it
  • Details of your enquiry or the reason you are getting in touch
  • Payment information when you book an appointment or retreat place (processed securely via Stripe — we do not store your card details)
  • Testimonials you choose to submit through our website
  • Your name and email address when you join our mailing list or retreat waitlist

Information collected automatically

  • Your IP address and browser type
  • Pages you visit on this website and how long you spend on them
  • How you arrived at this website (for example from a search engine or social media link)
  • Device and operating system information

This information is collected via cookies and similar technologies. See our Cookie Policy for full details.

Special category data

As a counselling and psychotherapy practice, some of the information you share with us — including information about your health, mental health, or personal circumstances — may constitute special category data under UK GDPR. This data is treated with the highest level of confidentiality and is only collected and processed where you have given your explicit consent or where it is necessary for us to provide therapeutic services to you.

3. How we use your personal data

We use your personal data for the following purposes:

  • To respond to your enquiries and communicate with you about our services
  • To process and manage appointment bookings made through the website
  • To process retreat bookings and manage retreat-related communications
  • To send you emails you have signed up to receive, including retreat waitlist updates and newsletters (you may unsubscribe at any time)
  • To process payments for appointments and retreat bookings
  • To display approved testimonials on our website
  • To improve our website and understand how visitors use it
  • To comply with our legal and regulatory obligations as a BACP Registered Counsellor

4. Legal basis for processing

We rely on the following legal bases under UK GDPR:

  • Contract: to fulfil a booking or service you have requested
  • Legitimate interests: to respond to enquiries and improve our services, where this does not override your rights
  • Consent: for marketing emails and mailing list communications — you may withdraw consent at any time
  • Legal obligation: where we are required to process data to comply with professional or regulatory requirements
  • Explicit consent: for any special category data relating to health or personal circumstances

5. How we store your data

Your personal data is stored using the following services:

  • Our website is hosted by SiteGround, with servers based in the European Union
  • Appointment bookings are managed through Amelia booking software, stored within our WordPress installation on SiteGround
  • Email marketing and mailing list data is stored in EmailOctopus
  • Payment data is processed by Stripe. We do not store your card details. Stripe is PCI DSS compliant
  • Contact form submissions are processed via Fluent Forms and stored securely within our WordPress installation

We retain your data only for as long as is necessary for the purpose it was collected, or as required by law or our professional obligations as a BACP member. Therapeutic records are retained in line with BACP guidelines.

6. Who we share your data with

We do not sell your personal data. We may share your data with trusted third-party service providers who help us operate our website and deliver our services, including:

  • SiteGround (website hosting)
  • Stripe (payment processing)
  • EmailOctopus (email marketing)
  • Google (analytics and email services)

All third-party providers are required to handle your data securely and in accordance with applicable data protection law. We only share the minimum data necessary.

We may also disclose your information where required by law, or where necessary to protect the safety of you or others — in line with our professional duty of care as a BACP Registered Counsellor.

7. International transfers

Some of our third-party providers may process data outside the UK. Where this occurs, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent mechanisms recognised under UK data protection law.

8. Your rights

Under UK GDPR you have the following rights in relation to your personal data:

  • The right to access the personal data we hold about you
  • The right to have inaccurate data corrected
  • The right to have your data deleted (the right to erasure), subject to our legal and professional obligations
  • The right to restrict how we use your data
  • The right to data portability
  • The right to object to our processing of your data
  • The right to withdraw consent at any time where we rely on consent as the legal basis

To exercise any of these rights, please contact us at hello@alexiaharrison.co.uk. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.